Innovation meets singular focus.
Fulfilling our purpose.
You can’t grow your business unless you create amazing successes out of your customers.
But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late.
Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.
Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them.
Richard Owen
FOUNDER, CEO
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Fulfilling our purpose.
You can’t grow your business unless you create amazing successes out of your customers.
But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late.
Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.
Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them.
Richard Owen
FOUNDER, CEO
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Industry-leading experience guides us.
PHIL CULLEN
SVP, Global Operations at Rimini Street. Former head of analytics at FICO.
CHRIS GOPAL
Former head of E&Y’s supply chain practice. Member, US government’s Defense Business Board.
DAVE HARE
Former head of technical support and customer success at Oracle and Symantec.
JONATHAN HAWKINS
Former head of enterprise sales at Satmetrix. Co-founder, OCX Cognition.
ANDY LARK
Former CMO at Dell Computer Corporation and Xero.
JAGDISH PARIHAR
Former Chief Risk and Compliance Officer at Olam International
RICHARD WATTS
Former President for Sales and Service, Progressive Insurance. Board member at Farmers Insurance Group.