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Featured Thought Leadership
Getting To Outcomes
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Featured Thought Leadership
Know Where You Stand
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How Soon Is Too Soon?
NPS BASICS AND BEYONDSurvey Toxicity How Soon Is Too Soon?key takeawayIn any NPS program, reaching out to an individual contact too frequently can result in survey fatigue. Rules to avoid what is often called survey toxicity are crucial to...
Great NPS Surveys, Poor Data: What Went Wrong?
NPS BASICS AND BEYONDData Quality StandardsGreat NPS Surveys, Poor Data: What Went Wrong?key takeawayA great NPS survey design is of little value if feedback collection is not properly executed. Establish protocols for data quality and modes for...
Is Your NPS Data Collection Aligned with Your Customer Journey?
NPS BASICS AND BEYONDData TypesIs Your NPS Data Collection Aligned with Your Customer Journey?key takeawayLooking at NPS and the customer experience with a journey view is essential to understanding the types of data you need to gather. Best...