nps metrics and scales

REPORT

The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

explore nps metrics and scales

Learn what makes NPS unique as a measure of customer experience, then dive into details of how to get your attitudinal and other metrics right.

NPS DEFINED

What’s So Special About the Net Promoter Score?

SPECTRUM NPS

Spectrum NPS: The Evolution Is Here

PRIMARY METRIC

What Is a Primary Metric?

RIGHT METRIC

How Do I Choose the Right Metric?

SCALES FOR NPS AND MORE

Are You Exercising Scale Discipline?

OPERATIONAL KPIs

Uncovering the Valuable CX Data Hidden Within Your Business

go beyond basic nps metrics and scales

Foundational practices related to NPS metrics look primarily at data you get when seek direct feedback from customers. It’s limited by response rates – a problem that only gets worse over time – and response bias. Taking metrics to the next level means transforming robust, always-on streams of operational data into calibrated, AI-created scores, so that you have a personalized Net Promoter Score for every customer based on their ongoing interactions with your company. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto