by Raza Imran | Jul 8, 2020 | NPS Data Collection
NPS BASICS AND BEYOND Is Your NPS Data Collection Aligned with Your Customer Journey? Data Types Is Your NPS Data Collection Aligned with Your Customer Journey? key takeaway Looking at NPS and the customer experience with a journey view is essential to understanding...
by Raza Imran | Jul 7, 2020 | NPS Data Collection
NPS BASICS AND BEYOND What Does a Good Survey Look Like? Survey Format & Length What Does a Good SurveyLook Like? key takeaway Successful survey-based feedback collection for NPS programs is a balancing act between your need to gather adequate, actionable...
by Raza Imran | Jul 7, 2020 | NPS Data Collection
NPS BASICS AND BEYOND How Fresh Is Your Data? Survey Frequency How Fresh Is Your Data? key takeaway Data on NPS and customer attitudes is like fruit. It goes bad very quickly. Business today moves so rapidly that what was once considered acceptable in terms of data...
Recent Comments