Predict customer futures.

AI that turns operational data into predictive CX analytics.

SOFTWARE

We deliver real-time predictions of how operations impact every customer, every day.

Unify

We unify  your data on operations, attitudes, and  performance. Our data-driven customer journey model provides the structure for collecting and calibrating data on every aspect of your business.

Transform

We transform data using AI, surfacing predictions that  matter for customer performance.​ Signal separates from noise.​ A single score calibrates ongoing performance across the data-driven customer journey.

Engage

We engage your customer-facing teams for agile, collaborative action. Inherent links between insights and business operations mean customer facing teams – and leadership – can act fast.​

Solve your most critical challenges.

Reduce customer risk

Get a predictive, continuous view of every customer, every day. Real-time keeps pace with your business.

Break down silos 

Give customer-facing teams a view of their impact that’s aligned, cross-functional, and directly actionable.

Integrate operationally 

Change your outcomes by acting fast on relevant insights. Attribute impact to customer journey stages.

COMPANY

Innovation meets singular focus.

Fulfilling our purpose.

You can’t grow your business unless you create amazing successes out of your customers. 

But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late. 

Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.

Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them. 

Richard Owen

FOUNDER, CEO

Brian Curry

FOUNDER, HEAD OF PRODUCTS

Fulfilling our purpose.

You can’t grow your business unless you create amazing successes out of your customers. 

But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late. 

Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.

Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them. 

Richard Owen

FOUNDER, CEO

Brian Curry

FOUNDER, HEAD OF PRODUCTS

​Industry-leading experience guides us.

PHIL CULLEN

SVP, Global Operations at Rimini Street. Former head of analytics at FICO.

CHRIS GOPAL

Former head of E&Y’s supply chain practice. Member, US governments Defense Business Board. 

DAVE HARE

Former head of technical support and customer success at Oracle and Symantec.

JONATHAN HAWKINS

Former head of enterprise sales at Satmetrix. Co-founder, OCX Cognition.

 

ANDY LARK

Former CMO at Dell Computer Corporation and Xero.

JAGDISH PARIHAR

Former Chief Risk and Compliance Officer at Olam International

RICHARD WATTS

Former President for Sales and Service, Progressive Insurance. Board member at Farmers Insurance Group.

 

 

Work ahead of the curve.

See the future, save the day with OCX Cognition software.

Let’s talk about customer futures. 

+1 650 966 6192

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