Predict customer futures.
AI that turns operational data into predictive CX analytics.
SOFTWARE
We deliver real-time predictions of how operations impact every customer, every day.
Unify
We unify your data on operations, attitudes, and performance. Our data-driven customer journey model provides the structure for collecting and calibrating data on every aspect of your business.
Transform
We transform data using AI, surfacing predictions that matter for customer performance. Signal separates from noise. A single score calibrates ongoing performance across the data-driven customer journey.
Engage
We engage your customer-facing teams for agile, collaborative action. Inherent links between insights and business operations mean customer facing teams – and leadership – can act fast.
Solve your most critical challenges.
Reduce customer risk
Get a predictive, continuous view of every customer, every day. Real-time keeps pace with your business.
Break down silos
Give customer-facing teams a view of their impact that’s aligned, cross-functional, and directly actionable.
Integrate operationally
Change your outcomes by acting fast on relevant insights. Attribute impact to customer journey stages.
COMPANY
Innovation meets singular focus.
Fulfilling our purpose.
You can’t grow your business unless you create amazing successes out of your customers.
But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late.
Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.
Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them.
Richard Owen
FOUNDER, CEO
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Fulfilling our purpose.
You can’t grow your business unless you create amazing successes out of your customers.
But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late.
Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.
Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them.
Richard Owen
FOUNDER, CEO
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Industry-leading experience guides us.
PHIL CULLEN
SVP, Global Operations at Rimini Street. Former head of analytics at FICO.
CHRIS GOPAL
Former head of E&Y’s supply chain practice. Member, US government’s Defense Business Board.
DAVE HARE
Former head of technical support and customer success at Oracle and Symantec.
JONATHAN HAWKINS
Former head of enterprise sales at Satmetrix. Co-founder, OCX Cognition.
ANDY LARK
Former CMO at Dell Computer Corporation and Xero.
JAGDISH PARIHAR
Former Chief Risk and Compliance Officer at Olam International
RICHARD WATTS
Former President for Sales and Service, Progressive Insurance. Board member at Farmers Insurance Group.
