Breakthrough results won’t come from yesterday’s CX solutions.
You need NPS Outcome Engineering.
Get clarity and become a CX powerhouse.
A 20x improvement in your CX data and analytics. Machine learning applied to enterprise operational data. Accelerate your journey.
Get experience and innovation delivered.
Experience built over 15 years and more than 1,000 CX initiatives. Innovation in design, analytics, and process. Put our expertise to work for you.
We wrote the book on CX – literally. Now, we’re rewriting CX history again.
How Much Is a Customer Worth? Good Question
The Relationship Between NPS Trends and Revenue
You Want to Justify a CX investment? Forget the Scorecards
Your CEO and leadership team don’t decide based on numbers.
“OCX Cognition completely transformed the way we use NPS.”
– KEVIN O’MEARA, VICE PRESIDENT, INTERGRATED SUPPLY CHAIN, SHAW INDUSTRIES