Predict customer futures.
AI that turns operational data into predictive CX analytics.
We deliver real-time predictions of how operations impact every customer, every day.
We unify your data on operations, attitudes, and performance. Our data-driven customer journey model provides the structure for collecting and calibrating data on every aspect of your business.
We transform data using AI, surfacing predictions that matter for customer performance. Signal separates from noise. A single score calibrates ongoing performance across the data-driven customer journey.
We engage your customer-facing teams for agile, collaborative action. Inherent links between insights and business operations mean customer facing teams – and leadership – can act fast.
WHY OCX COGNITION?
Let us set your business up for an unfair advantage in CX.
We transformed business
Out team co-created NPS. We literally wrote the book on the CX methodology adopted by more than 6,000 companies. Now, a new breakthrough.
We solved a data challenge
In our 15 years looking at data patterns in customer experience, we figured out how to organize sparse, inconsistent data to reveal insights.
We built a head start
Our software is constructed to speed time to value, using expertise-driven industry frameworks and data organization strategies.