Predict customer futures.

AI that turns operational data into continuous, predictive CX analytics.

SOFTWARE

Solve your most critical CX challenges.​

Get real-time predictions of how operations impact every customer, every day.

Get to 100% insight

A score and deep analytics for literally every account. Never worry about survey response rates again.​

Link problems to operations​

See which operational metrics matter to the customer experience. Set performance goals that move the needle.​

365 updates every year

Analytics update based on every customer interaction, so you have continuous insights on every account.  Annual surveys can’t do that.

WHY PREDICTIVE CX ANALYTICS?

Set your business up for an unfair advantage in CX.

Your survey-based
data is wrong

Customer surveys are backwards looking, incomplete, infrequent, and just plain wrong. You’re right not to trust the insights surveys claim to deliver. 

Predictive CX analytics change the game​

Machine learning meets CX expertise, and the results are predictive, highly accurate, and include every account. Best of all, they update continuously. ​

Focus where it counts and when it matters​ 

Predictive CX analytics deliver a customer-calibrated view of your operations. Know what changes matter most, and get teams aligned to act before it’s too late.​

Work ahead of the curve.

See how predictive CX analytics software gets you ahead of the game.​​

Let’s talk about customer futures.