Predict customer futures.

AI that turns operational data into predictive CX analytics.

SOFTWARE

We deliver real-time predictions of how operations impact every customer, every day.

Unify

We unify  your data on operations, attitudes, and  performance. Our data-driven customer journey model provides the structure for collecting and calibrating data on every aspect of your business.

Transform

We transform data using AI, surfacing predictions that  matter for customer performance.​ Signal separates from noise.​ A single score calibrates ongoing performance across the data-driven customer journey.

Engage

We engage your customer-facing teams for agile, collaborative action. Inherent links between insights and business operations mean customer facing teams – and leadership – can act fast.​

WHY OCX COGNITION?

Let us set your business up for an unfair advantage in CX.

We transformed business

Out team co-created NPS. We literally wrote the book on the CX methodology adopted by more than 6,000 companies. Now, a new breakthrough.

We solved a data challenge 

In our 15 years looking at data patterns in customer experience, we figured out how to organize sparse, inconsistent data to reveal insights.

We built a  head start 

Our software is constructed to speed time to value, using expertise-driven industry frameworks and data organization strategies.

Work ahead of the curve.

See the future, save the day with OCX Cognition software.

Let’s talk about customer futures.