Predict customer futures.
AI that turns operational data into continuous, predictive CX analytics.
Our Podcast: The CX Iconoclast
Solve your most critical CX challenges.
Get real-time predictions of how operations impact every customer, every day.
Get to 100% insight
A score and deep analytics for literally every account. Never worry about survey response rates again.
Link problems to operations
See which operational metrics matter to the customer experience. Set performance goals that move the needle.
365 updates every year
Analytics update based on every customer interaction, so you have continuous insights on every account. Annual surveys can’t do that.
WHY PREDICTIVE CX ANALYTICS?
Set your business up for an unfair advantage in CX.
data is wrong
Customer surveys are backwards looking, incomplete, infrequent, and just plain wrong. You’re right not to trust the insights surveys claim to deliver.
Predictive CX analytics change the game
Machine learning meets CX expertise, and the results are predictive, highly accurate, and include every account. Best of all, they update continuously.
Focus where it counts and when it matters
Predictive CX analytics deliver a customer-calibrated view of your operations. Know what changes matter most, and get teams aligned to act before it’s too late.