Predict customer experiences in time to act.
OCX Cognition software uses AI to combine operational and attitudinal data for breakthrough insights.
Solve your most critical challenges.
Reduce customer risk
Break down silos
Give customer-facing teams a view of their impact that’s aligned, cross-functional, and directly actionable.
Integrate operations
Know where you stand with
every customer, every day.
Real-time predictive CX analytics continuously monitor the health of every customer across their entire journey.
Align every team and function to customer expectations
A unified view of the customer gets teams on the same page. They share a complete, customer-centered perspective on performance.
Alert team members to what matters, when it counts
Our machine learning engine separates signal from noise, then immediately pushes only relevant insights to team members.