Predict customer experiences in time to act.
OCX Cognition software uses AI to combine operational and attitudinal data for breakthrough insights.
Solve your most critical challenges.
Reduce customer risk
Get a predictive, continuous view of every customer, every day. Insights keep pace with your business.
Break down silos
Give customer-facing teams a view of their impact that’s aligned, cross-functional, and directly actionable.
Integrate operations
Change your outcomes by acting fast on relevant insights. Attribute impact to the customer journey.
Know where you stand with
every customer, every day.
Real-time predictive CX analytics continuously monitor the health of every customer across their entire journey.
Align every team and function to customer expectations
A unified view of the customer gets teams on the same page. They share a complete, customer-centered perspective on performance.
Alert team members to what matters, when it counts
Our machine learning engine separates signal from noise, then immediately pushes only relevant insights to team members.
