by Raza Imran | Jul 7, 2020 | Taking Action with NPS Data
NPS BASICS AND BEYOND NPS Closed Loop Keeps the Dialog Open Closing the Loop NPS Closed Loop Keeps the Dialog Open key takeaway The NPS closed loop offers an important way to improve the customer relationship and encourage ongoing feedback. It should encompass all...
by Raza Imran | Jul 7, 2020 | NPS Governance and Accountability
NPS BASICS AND BEYOND Our Framework Helps You Build an Effective NPS Team Effective NPS Team Structure Our Framework Helps You Build an Effective NPS Team key takeaway Clarity about the NPS organizational structure and reporting lines is more important than precisely...
by Raza Imran | Jun 30, 2020 | NPS Customer Strategy
NPS BASICS AND BEYOND Journeys That Lead to the Right Destination JOURNEY MAPPING Journeys That Lead to the Right Destination key takeaway NPS is an outcome of the entire customer journey defined through the lens of your customer, and different customer segments may...
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