by Raza Imran | Jul 7, 2020 | NPS Governance and Accountability
NPS BASICS AND BEYOND Our Framework Helps You Build an Effective NPS Team Effective NPS Team Structure Our Framework Helps You Build an Effective NPS Team key takeaway Clarity about the NPS organizational structure and reporting lines is more important than precisely...
by Raza Imran | Jun 30, 2020 | NPS Customer Strategy
NPS BASICS AND BEYOND Journeys That Lead to the Right Destination JOURNEY MAPPING Journeys That Lead to the Right Destination key takeaway NPS is an outcome of the entire customer journey defined through the lens of your customer, and different customer segments may...
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