by Raza Imran | Jul 8, 2020 | NPS Basics and Beyond
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by Raza Imran | Jul 7, 2020 | NPS Data Collection
NPS BASICS AND BEYOND What Does a Good Survey Look Like? Survey Format & Length What Does a Good SurveyLook Like? key takeaway Successful survey-based feedback collection for NPS programs is a balancing act between your need to gather adequate, actionable...
by Raza Imran | Jul 7, 2020 | NPS Data Collection
NPS BASICS AND BEYOND How Fresh Is Your Data? Survey Frequency How Fresh Is Your Data? key takeaway Data on NPS and customer attitudes is like fruit. It goes bad very quickly. Business today moves so rapidly that what was once considered acceptable in terms of data...
by Raza Imran | Jul 7, 2020 | NPS Analytics
NPS BASICS AND BEYOND NPS Data from Repeat Responders Delivers Unique Insights Repeat Responder Analysis NPS Data from Repeat Responders Delivers Unique Insights key takeaway To verify NPS data validity, data from repeat responders is an important tool. A comparable,...
by Raza Imran | Jul 7, 2020 | Taking Action with NPS Data
NPS BASICS AND BEYOND NPS Action Planning for the Greatest Impact Action Planning NPS Action Planning for the Greatest Impact key takeaway NPS action planning takes longer than closing the loop, but it also offers greater impact on the business because it lets you...
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