INSIGHTS Assessing CX Using Multiple Data Sources BRIEF Assessing CX Using MultipleData Sources New approaches to CX analytics in the world of expanding data and analytics. As business leaders, employees and customers, we sense accelerating change everywhere. How can...
INSIGHTS The Value of Repeat Responder Feedback is Immense BRIEF The Value of Repeat ResponderFeedback is Immense Validate NPS trends by looking at the responses of individualswho have also given feedback in the past. Catherine is confused. She has just completed a...
INSIGHTS B2B CX Measurement Differs Radically from B2C BRIEF B2B Customer Experiencemeasurement differs radically from B2C Most of what you know about B2C CX must be done differently for B2B. We are all familiar with the survey requests we consumers receive by email,...
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