by Raza Imran | Jul 8, 2020 | NPS Survey Execution
NPS BASICS AND BEYOND How Soon Is Too Soon? Survey Toxicity How Soon Is Too Soon? key takeaway In any NPS program, reaching out to an individual contact too frequently can result in survey fatigue. Rules to avoid what is often called survey toxicity are crucial to...
by Raza Imran | Jul 8, 2020 | NPS Survey Execution
NPS BASICS AND BEYOND Great NPS Surveys, Poor Data: What Went Wrong? Data Quality Standards Great NPS Surveys, Poor Data: What Went Wrong? key takeaway A great NPS survey design is of little value if feedback collection is not properly executed. Establish protocols...
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