INSIGHTS “You Say You Want a Revolution”… in Your Bank? JOURNAL “You Say You Want a Revolution”… in Your Bank? Learning the NPS lesson in the buzz around Revolut. The Financial Times was good enough to take a break from wall-to-wall Covid-19 reporting to pen an...
JUST RELEASED The Impact of COVID-19 on CX WEBINAR The Impact of COVID-19 on CX Original research provides insight on how programs worldwide are adapting. Sandsiv+ and OCX Cognition collaborated on original research about how the COVIC-19 crisis is affecting CX...
JUST RELEASED The Impact of COVID-19 on CX WEBINAR The Impact of COVID-19 on CX Original research provides insight on how programs worldwide are adapting. Sandsiv+ and OCX Cognition collaborated on original research about how the COVIC-19 crisis is affecting CX...
INSIGHTS The Three Root Causes of NPS Failure BRIEF The Three Root Causesof NPS Failure What more than 1,000 implementations reveal about most CX program failures. In The New NPS Manifesto, we explored the ten problems behind the distressing fact most corporate CX...
INSIGHTS Digital Rotten Scoundrels vs. NPS JOURNAL Digital Rotten Scoundrels vs. NPS How automation without CX planning creates disaster. In the catalog of “lessons we will forever learn from the pandemic”, one sage lesson just about everyone can agree on is that...
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