Report Download – Breakthroughs on Customer Risk – OCX Cognition
Report Download
Breakthrough Approaches to Managing Customer Risk
Predictive CX analytics are delivering game-changing advances in reducing retention risk.
Do you trust your understanding of customer risk and opportunity? Most companies can’t. But there’s good news: Breakthroughs in machine learning deliver a modern set of insights – with radical improvements in frequency and resolution – that drive effective action. These predictive CX analytics calibrate team performance against customer expectations and allows action in time to make a difference in customer outcomes. Download our report to learn how operational and attitudinal data combine to drive financial outcomes.
Download our report to learn more about the predictive CX analytics that cut retention risk.
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Brian Curry built and led expert teams that created web and cloud solutions for CX, collaboration, and security. He served as COO at Satmetrix (acquired by NICE Systems) where he led the development of innovative enterprise CX solutions, and before that held executive roles at YouSendIt (acquired by OpenText), Yahoo!, AOL, and Netscape. He’s an innovator in AI solutions for redefining what’s possible in the customer experience space.
Richard Owen
CEO
Richard Owen has a singular focus: Delivering financial value through customers. As CEO at Satmetrix, he led the team that co-developed NPS. Previously, at Dell, he transformed the supply chain and build what was then the world’s largest e-commerce business. A long-time innovator on transforming business operations through technology, he’s led two software companies, AvantGo and Satmetrix, to successful exits.