Webinar Replay Customer KPIs OCX Cognition
A Framework for Designing Customer KPIs
NPS is not enough. You need a comprehensive approach.
Replay our webinar to find out how the melding of operational data with CX data produces a set of customer KPIs aligned to your most important business outcome – growth. Learn what it means to take a growth-aligned approach to customer KPIs, how “predictive” and “operational” are tightly linked in customer metrics, and why gaining the early-adopter advantage is more achievable than you might think.