Most NPS initiatives fail.

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Would you bet your business on the customer experience you deliver?

CX is already the most important driver of your business outcomes. Shift the odds in your favor by getting an expert team on your side. In 15 years and with more than 1,000 CX initiatives, we’ve built unparalleled expertise. Now it’s available for your business through Momentum, a programmatic consulting offering that delivers our tested methodology. Don’t waste time finding your way. We know the way already.

You’re seeking the proven path to CX success. Follow us.

Momentum is a programmatic consulting service that puts our expertise to work for you. Get there faster. We baseline your operations, design your new program, support you with analytics, and guide your execution.

“OCX Cognition was an intellectual sparring partner in shaping a very complex transformational CX project with us.”



Need expert guidance? Bring in the experts.

You know your business, but we know this business. If you’re serious about driving CX change, you’ve found the right team. For decades, we’ve been actively developing our research-driven expertise. Work directly with the seasoned experts behind the methodology. You don’t have time to reinvent the wheel, and you can’t afford to fail. We won’t let you.