Report Download – Breakthroughs on Customer Risk – OCX Cognition
A New Framework for Designing Customer KPIs
How effective metrics can deliver a competitive advantage through customer-driven growth
Melding operational data with attitudinal CX data produces a set of customer KPIs aligned to your most important business outcome – growth. Learn what it means to take a growth-aligned approach to customer KPIs, how “predictive” and “operational” are tightly linked in customer metrics, and why gaining the early-adopter advantage is more achievable than you might think. Download our report to find out more.