Report Download – Breakthroughs on Customer Risk – OCX Cognition
Report Download
A New Framework for Designing Customer KPIs
How effective metrics can deliver a competitive advantage through customer-driven growth
Melding operational data with attitudinal CX data produces a set of customer KPIs aligned to your most important business outcome – growth. Learn what it means to take a growth-aligned approach to customer KPIs, how “predictive” and “operational” are tightly linked in customer metrics, and why gaining the early-adopter advantage is more achievable than you might think. Download our report to find out more.
Download our report to learn more about effective metrics for customer-driven growth
Brian Curry
FOUNDER, HEAD OF PRODUCTS
Brian Curry built and led expert teams that created web and cloud solutions for CX, collaboration, and security. He served as COO at Satmetrix (acquired by NICE Systems) where he led the development of innovative enterprise CX solutions, and before that held executive roles at YouSendIt (acquired by OpenText), Yahoo!, AOL, and Netscape. He’s an innovator in AI solutions for redefining what’s possible in the customer experience space.
Richard Owen
CEO
Richard Owen has a singular focus: Delivering financial value through customers. As CEO at Satmetrix, he led the team that co-developed NPS. Previously, at Dell, he transformed the supply chain and build what was then the world’s largest e-commerce business. A long-time innovator on transforming business operations through technology, he’s led two software companies, AvantGo and Satmetrix, to successful exits.