Webinar Replay – Operational Data – OCX Cognition
The Untapped Power of Operational Data in CX
Our executive briefing on using AI to unlock continuous insights from your data.
Customer surveys in a nutshell: too little, too late. To get past the core shortfalls in traditional CX approaches, a richer data set is critical. It’s also readily available, thanks to breakthroughs in data science and computing capabilities, and it delivers operationally connected insights that result in role-specific metrics.