Webinar Replay – Operational Data – OCX Cognition

The Untapped Power of Operational Data in CX

Our executive briefing on using AI to unlock continuous insights from your data.

Customer surveys in a nutshell: too little, too late. To get past the core shortfalls in traditional CX approaches, a richer data set is critical. It’s also readily available, thanks to breakthroughs in data science and computing capabilities, and it delivers operationally connected insights that result in role-specific metrics.