Software
Platform
Customer AI Architecture
Built to suit your Customer AI needs
Data Integration
Easily input your operational and feedback data
How It Works
Learn how Customer AI generates analytics and insight
Secure Data Warehouse
How Customer AI hosts analytics for easy access
Web & Mobile Apps
Drive adoption of Customer AI with web and mobile apps
APIs & Integration
Embed Customer AI data in existing apps or dashboards
Features
Generative CX Analytics
Complete, continuous and connected for every customer
Customer Health
Continuous data-driven health scores for every customer
Driver Analytics
Relative impact of operational metrics on each journey stage
Generative AI Stories
Transformation of analytics into natural language narrative
Propensity to Renew
Churn, renewal, and expansion scores for every customer
Net Recurring Revenue
Data-driven NRR forecasts for every customer and segment
Prescriptive Analytics
Prescriptive actions to address insights and mitigate problems
Solutions
For Your Team
CX & VOC
Complete, continuous and connected NPS® analytics
Data & Analytics
Buy instead of build with Customer AI
Customer Success
Comprehensive customer health monitoring
Sales & Revenue Ops
Expanded market share with ideal customer profiles
Executive Leadership
Anticipate customer behavior and avoid surprises
Customer Marketing & Communications
Data-driven triggers for customer engagement
Success Stories
Conga Improves Retention
Managing at risk and target accounts with propensity to expand
Omnicell Uses Health Scores
Re-defining customer health scores, fueling customer success
Hunter Douglas Grows Dealer Revenue
Connected engagement to historical growth to prioritize actions
Resources
Company
Demo
Spectrum AI Terms of Use
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