Drive Continuous Operational Improvement with Customer AI
Are you getting the most out of your operations?
It’s impossible to argue with the idea of continuous operational improvement. But it’s also been impossible to get your hands on the data and insights that would make it achievable. Today, AI-driven insights offer a breakthrough that allow companies to effectively implement continuous operational improvement as part of their customer-led growth strategy.
We’ll begin this webinar with a quick refresher on the importance of customer-led growth in today’s business environment. Then we’ll take a deep dive into continuous operational improvement, one of three core competencies you need to master a customer-led growth strategy.
We’ll cover:
- Identifying the customer journey stages and KPIs that have the highest impact on customer status and behavior
- Calibrating KPIs against customer impact
- Allocating resources – in budgets, roadmaps, and initiatives – using customer impact
- Improving performance and keeping customers informed
This webinar is part of a series on using Customer AI to master customer-led growth.