You can’t grow your business unless you create amazing successes out of your customers. So why haven’t companies effectively incorporated customer insights into their decision-making? ​

​Simple: Reliable, continuous CX insights didn’t exist.​​

Our work as innovators in NPS and customer experience led us to a revelation: Survey-based insights are simply not good enough for business decision-makers to trust. But we knew we could engineer a platform that delivered a step-function improvement on survey-driven CX metrics. That’s how OCX Cognition came to be.  ​

Today, OCX cognition customers rely on the platform for continuous, predictive CX analytics that drive their decisions. With a customer-calibrated view of operational performance throughout the customer journey, updated in real time, teams align around what really counts for customers.  ​​

At last, the promise of CX has become a reality. ​

You can’t grow your business unless you create amazing successes out of your customers. 

But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late. 

Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.

Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them.