REPORT
Will CX Leaders and Teams
Survive the COVID-19 Crisis?
CX professionals report changes to governance, focus, and operations.
OCX Cognition collaborated with our partner sandsiv+ on original research about how the COVIC-19 crisis is affecting CX programs worldwide. Our report compiles key insights and recommendations based on analysis of responses from nearly 800 CX professionals.
The report covers:
- Findings on CX programs adapted to the pandemic
- Predictions for how programs and customer relationships will change
- Recommendations for getting your program ready for what’s to come
Stepping up involves taking customer experience work from the simple production of scorecards to initiatives and other work that will improve corporate financial outcomes during this crisis and beyond.
ABOUT OCX COGNITION
OCX Cognition delivers the future of NPS. We ensure customer experience success by combining technology and data science with programmatic consulting. In our Insights section, we present a comprehensive and evolving collection of resources based on our research and expertise, collected for CX leaders committed to delivering business outcomes.