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This is the future of NPS.
Expertise distilled over 15 years and 1,000+ CX initiatives. Programmatic consulting meets technology and data science. See how it all comes together.
PART 1: EVALUATING CX FAILURE
CX failure is all too common. But it’s not inevitable.
Understand what separates successful programs from the rest.
PART 2: STRATEGY IN ISOLATION
CX strategy can’t work in isolation. Put it all in context.
Get specific about comparisons, segments, and goals.
PART 3: DATA WITHOUT INSIGHTS
Foundational data challenges undermine confidence.
Deliver analytics that have real-time impact on execution.
PART 4: ORGANIZATIONAL EXECUTION
NPS Outcome Engineering turns CX thinking upside down.
Shift your resources and rethink CX financials.
“OCX Cognition is the gold standard in NPS thinking.”
– MARTIN WHITE, CHIEF MARKETING OFFICER, MS AMLIN