This is the future of NPS.
Expertise distilled over 15 years and 1,000+ CX initiatives. Programmatic consulting meets technology and data science. See how it all comes together.
CX failure is all too common. But it’s not inevitable.
Understand what separates successful programs from the rest.
CX strategy can’t work in isolation. Put it all in context.
Get specific about comparisons, segments, and goals.
Foundational data challenges undermine confidence.
Deliver analytics that have real-time impact on execution.
NPS Outcome Engineering turns CX thinking upside down.
Shift your resources and rethink CX financials.
“OCX Cognition is the gold standard in NPS thinking.”
– MARTIN WHITE, CHIEF MARKETING OFFICER, MS AMLIN