INSIGHTS Sorting Good CX Advice from Bad in the Covid-19 Onslaught JOURNAL Sorting Good CX Advice from Bad in the Covid-19 Onslaught Is it too late to use the crisis to inspire positive change? If you are like me, your inbox is littered with invitations to learn more...
INSIGHTS Covid-19 Means Your Company Has to Cut Costs JOURNAL Covid-19 Means Your Company Has to Cut Costs? Time for the CX leader to suggest how. Covid-19 is likely to dominate news headlines over the coming months and perhaps longer. The effect on businesses will be...
INSIGHTS Stop NPS Surveying, for Now? JOURNAL Stop NPS Surveying, for Now? Is this really the right time to be asking the ultimate question? A tin-eared email offers a clue. I was struck this morning by an email I received from Southwest Airlines, advising me that...
Recent Comments