on our minds
NPS Analysis, Consolidated
Trends in industry NPS benchmarks highlight the struggles and successes for health insurers, cell service providers, banks, and more. Browse our collected analyses and see what you discover.
worth a look
Sure, Covid is accelerating digitalization, but what makes a speedy effort worthwhile? McKinsey’s project, led by senior partner Kate Smaje, shows that leaders spend big and look to the data.
Two thirds of Fortune 1000 companies use NPS, for good reason, but sometimes the temptation to cheat is strong. Our own Maurice FitzGerald contributed advice on tactics to guard against.