nps basics and beyond

REPORT

The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

nps basics by category

Explore our collection of demonstrated best practices and put your NPS program on the right footing. Dive into just the topics you wonder about, or download our full report and get all the guidance in one place.

NPS METRICS AND SCALES

Learn about NPS and get your attitudinal and other metrics right

NPS CUSTOMER STRATEGY

Think through the customer journey, the basis of all other CX work

NPS DATA COLLECTION

Understand data types and dive into direct customer feedback

NPS SURVEY EXECUTION

Nail your baseline processes for getting customer feedback

TAKING ACTION WITH NPS DATA

Plan what you’ll do before you plan what you’ll ask

NPS ANALYTICS

Transform data into something you can actually use

NPS REPORTING

Command attention and action when you report results right

NPS GOVERNANCE AND ACCOUNTABILITY

Build structure and accountability for the long haul

NPS COMMUNICATION

Speak with your actions, but don’t forget to talk the talk too

take the next step

It’s critical to get NPS basics right, but keep in mind the demonstrated best practices here are necessary but not sufficient for the kind of modern, AI-driven NPS program that delivers irrefutable business outcomes. To reach that goal, you’ll need a sophisticated, comprehensive strategy for synthesizing your customer and company data into always-evolving Net Promoter Scores for literally every customer. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto