on our minds
CX, Digital Transformation, and Covid-19
Comprehensive guidance for your team on getting foundational NPS practices in place – plus a warning.
We’ve analyzed the annual US Consumer NPS Benchmarks from NICE Satmetrix to find out.
worth a look
Is there an unholy future ahead for CX? Is “customer delight” a sign of devotion to a false god? Jack SprIngman offers a nuanced discussion of the importance of smart CX strategy.
Another take on the critical nature of CX strategy from PeterFader at Theta Equity Partners offers approaches for identifying the customers that deliver financial value.
E-commerce offers an accessible use case for ideas on bringing customers into corporate valuation conversations. Dan McCarthy discusses his work where marketing and statistics meet.
Make your job easier by making sure the whole company knows the importance of a great customer experience. Our training gets everyone working together for CX improvements.
Get a Preview with a Free Trial