on our minds
Customers pay attention to how you treat employees. Get it right.
CX leaders need to put business goals front and center, pronto.
Paging the responsible capitalism movement: It’s all in the metrics.
worth a look
COVID-19 has created three things for CX: Short-term demand, medium-term demand, and long-term demand, says Gerry Brown. Get ready to top the charts for a while.
Consumers are making big changes as they grapple with the pandemic. Time to get smart about your value strategy, revisit your customer segments, and ramp up agility.
Struggling to make the case to invest in CX? Get some tips on engaging effectively with colleagues so you can build consensus for doing what’s right.
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95% of CX programs fail, but yours doesn’t have to. See what’s wrong. We can help you make it right.
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