nps analytics

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The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

explore nps analytics

How should you interpret all the attitudinal data you collect with your survey best practices? That’s the role of good analytics.

ACTIONABLE NPS INSIGHTS

Turning NPS Data to NPS Insights You Can Use

REPEAT RESPONDER ANALYSIS

NPS Data from Repeat Responders Delivers Unique Insights

Text Analytics

Explore the Four Levels of Text Analytics

go beyond basic nps analytics

Just as you can only act on what you know, you can only analyze the data you have. Even the most comprehensive, multi-part attitudinal data will only ever cover a fraction of your customer base. Visionary programs use analytics that incorporate machine learning to transform operational data into customer insights, with attitudinal data as a critical tool for calibration. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto