The Complete Guide to NPS Basics and Beyond
Build the right foundation, get a solid start on NPS mastery
Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.
explore nps analytics
How should you interpret all the attitudinal data you collect with your survey best practices? That’s the role of good analytics.
ACTIONABLE NPS INSIGHTS
Turning NPS Data to NPS Insights You Can Use
REPEAT RESPONDER ANALYSIS
NPS Data from Repeat Responders Delivers Unique Insights
Explore the Four Levels of Text Analytics
go beyond basic nps analytics
Just as you can only act on what you know, you can only analyze the data you have. Even the most comprehensive, multi-part attitudinal data will only ever cover a fraction of your customer base. Visionary programs use analytics that incorporate machine learning to transform operational data into customer insights, with attitudinal data as a critical tool for calibration. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.