nps benchmark analyses
nps benchmark analyses by industry
We’ve taken a deep dive into the latest NPS benchmarks from NICE Satmetrix, exposing trends and exploring the drivers of loyalty and satisfaction in a range of industries. See what we’ve unearthed.
Auto Insurance Industry
A continuing reign for one clear leader.
USAA still leads. Smaller banks generally do better than big ones.
Cell Phone Service Provider
Lots of competition. Lots of improvement opportunities.
Consistent improvements reflect a competitive market.
In a complex market, drivers of NPS reveal consumer concerns.
Internet Service Provider
Two companies are showing the way in an industry with poor NPS.
The relentless NPS decline of Amazon in a growing industry.
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It’s critical to get NPS basics right, but keep in mind the demonstrated best practices here are necessary but not sufficient for the kind of modern, AI-driven NPS program that delivers irrefutable business outcomes. To reach that goal, you’ll need a sophisticated, comprehensive strategy for synthesizing your customer and company data into always-evolving Net Promoter Scores for literally every customer. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.