nps benchmark analyses

nps benchmark analyses by industry

We’ve taken a deep dive into the latest NPS benchmarks from NICE Satmetrix, exposing trends and exploring the drivers of loyalty and satisfaction in a range of industries. See what we’ve unearthed.

Auto Insurance Industry

A continuing reign for one clear leader.

Banking

USAA still leads. Smaller banks generally do better than big ones.

Cell Phone Service Provider

Lots of competition. Lots of improvement opportunities.

Credit Card

Consistent improvements reflect a competitive market.

Health Insurance

In a complex market, drivers of NPS reveal consumer concerns.

Internet Service Provider

Two companies are showing the way in an industry with poor NPS.

online shopping-industry

The relentless NPS decline of Amazon in a growing industry.

take the next step

It’s critical to get NPS basics right, but keep in mind the demonstrated best practices here are necessary but not sufficient for the kind of modern, AI-driven NPS program that delivers irrefutable business outcomes. To reach that goal, you’ll need a sophisticated, comprehensive strategy for synthesizing your customer and company data into always-evolving Net Promoter Scores for literally every customer. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto