The Complete Guide to NPS Basics and Beyond
Build the right foundation, get a solid start on NPS mastery
Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.
Making customer feedback a two-way street delivers a multitude of benefits to you and a better experience for your customers. And how your company communicates internally about NPS is critical too.
NPS PROGRAM SCOPE
Define Your NPS Program as a Competitive Advantage
SURVEY RELATED CUSTOMER COMMUNICATIONS
Communicating With Customers Before and After Surveys
COMMUNICATING NPS RESULTS TO EXECUTIVES
Use Emotional Stories to Drive Executive Engagement with NPS Insights
GUIDING INTERNAL NPS COMMUNICATION
Put Customers at the Center of Internal NPS Communication
basic nps communication
Good habits about NPS communication will set you up for long-term success. Even so, you can only get so much out of the act of communication until you have the kinds of data, analysis, actions, and outcomes that will really hold the attention of your customers and internal stakeholders. As you build out better data and analysis, and as your programs becomes more nuanced and sophisticated, be ready to adjust your communication strategy. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.