nps customer strategy

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The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

explore nps customer strategy

Thinking through your customer journey and profiles guides almost every aspect of your NPS program.

JOURNEY MAPPING

Journeys That Lead to the Right Destination

NPS PROGRAM SEGMENTATION

Who Is Your Customer? The Answer May Not Be Easy

go beyond basic nps customer strategy

These foundational NPS practices are critical for understanding and improving the customer experience. Your insights will be limited by your data. Taking your customer strategy to the next level means you’ll need to radically expand the data you routinely analyze and include, going far beyond attitudinal data to operational metrics and data culled from customers’ daily experiences and interactions. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

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The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

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The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto