nps governance and accountability

REPORT

The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

explore nps governance and accountability

Having the right structure for accountability is critical for your team’s initial and ongoing success. It’s also key to aligning your NPS program to company strategy.

Why Governance Matters

For NPS Program Success, Craft a Clear Vision

NPS TEAM SKILLS

Top Five Skills for NPS Team Success

EFFECTIVE NPS TEAM STRUCTURE

Our Framework Helps You Build an Effective NPS Team

NPS PROGRAM ROLES AND RESPONSIBILITIES

Successful NPS Team Leaders Fulfill These Roles

EMPLOYEE INCENTIVES FOR NPS

Collective Incentives Offer Better Results

go beyond basic nps governance and accountability

A strong governance and accountability approach can help carry to your program from its beginning to more advanced operations and impact. Be sure your governance team understands that its remit includes continuing engagement with an evolving program over the long haul. Leverage your team to help navigate the challenges of building the data assets you’ll need to practically align your CX efforts to company strategy and outcomes. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto