on our minds
Replay our webinar reporting on research into how CX is evolving in crisis times.
What can credit card teaser rates teach you about NPS?
There’s an NPS lesson in the buzz around Revolut.
worth a look
As restrictions loosen across Europe, CEOs have the daunting task of planning a restart. Three McKinsey thought leaders offer eight actions for a safe reopening.
Most companies aren’t listening to the many voices that have something to say on the customer experience. Peter Dorrington and Ian Golding offer an annotated list.
A daily broadcast for every day in lockdown – that’s marketing guru Joseph Jaffe’s commitment. Catch up on “CoronaTV” for conversations with a range of experts.
Maybe the 40% drop in smartphone activations since COVID-19 hit the US will shock telcos into action. Advice on how to do it comes from three Bain partners.