The Complete Guide to NPS Basics and Beyond
Build the right foundation, get a solid start on NPS mastery
Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.
explore nps reporting
How you deliver analysis to stakeholders and executives can be the difference between an action-oriented reception and being challenged, or worse, ignored.
PRESENTING TO DRIVE IMPROVEMENTS
NPS Results Presentations that Achieve Action Accountability
CULTURAL DIFFERENCE IN NPS
Culture Affects NPS Results, But Competition Is Local
INSIGHTS BY CUSTOMER SEGMENT
NPS Reporting on Customer Segments Drives Insight and Action
WEIGHTING NPS RESULTS
Tread Carefully When Weighting NPS Results to Avoid Bias
NPS AND CORPORATE STRATEGY
NPS Reporting Should Demonstrate Alignment with Company Strategy
go beyond basic nps reporting
It’s very common for colleagues and executives to challenge the data from NPS programs, even when these foundational best practices are in place. Those challenges often expose the hard truth that customer experience data is not good enough. Even smart analyses and weighting strategies aren’t enough to overcome the fundamental deficits in the underlying data set. There’s no way around it: You’ll need more complete data to build a program that delivers real outcomes. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.