nps reporting

REPORT

The Complete Guide to NPS Basics and Beyond

Build the right foundation, get a solid start on NPS mastery

Start at the beginning by learning what makes NPS special. Explore every aspect of foundational NPS program execution. And when you’re done with our comprehensive guide, choose your path toward the anything-but-basic future of NPS.

explore nps reporting

How you deliver analysis to stakeholders and executives can be the difference between an action-oriented reception and being challenged, or worse, ignored.

PRESENTING TO DRIVE IMPROVEMENTS

NPS Results Presentations that Achieve Action Accountability

CULTURAL DIFFERENCE IN NPS

Culture Affects NPS Results, But Competition Is Local

INSIGHTS BY CUSTOMER SEGMENT

NPS Reporting on Customer Segments Drives Insight and Action

WEIGHTING NPS RESULTS

Tread Carefully When Weighting NPS Results to Avoid Bias

NPS AND CORPORATE STRATEGY

NPS Reporting Should Demonstrate Alignment with Company Strategy

go beyond basic nps reporting

It’s very common for colleagues and executives to challenge the data from NPS programs, even when these foundational best practices are in place. Those challenges often expose the hard truth that customer experience data is not good enough. Even smart analyses and weighting strategies aren’t enough to overcome the fundamental deficits in the underlying data set. There’s no way around it: You’ll need more complete data to build a program that delivers real outcomes. To get there, download our guide, take our comprehensive training course, or read about the future of NPS.

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS
Manifesto

REPORT

The Complete Guide to NPS Basics and Beyond

TRAINING

Leading an Outcome- Oriented
CX Program

REPORT

The New NPS Manifesto