nps crisis management
TOP OF MIND
REPORT
Will CX Leaders and Teams Survive the COVID-19 Crisis?
Big changes raise big questions
As the business world transforms, CX leaders are making tough calls and learning as they go. Our original research asked CX professionals worldwide about their respondes to the COVID-19 crisis. See what we uncovered and get our advice for moving forward wisely.
more on nps crisis management
Will CX Leaders and Teams Survive the COVID-19 Crisis?
CX professionals report changes to governance, focus, and operations.
The Impact of COVID-19 on CX
Original research provides insight on how programs worldwide are adapting.
Digital Rotten Scoundrels vs. NPS
How automation without CX planning creates disaster.
Stop Surveying NPS, for Now?
Is this really the right time to be asking the ultimate question? A tin-eared email offers a clue.
COVID-19 and the Acceleration of Pre-Existing CX Condition
“Daddy, what was a movie theater?” and other questions from the future of NPS disruption.
Avoiding Digital Overcompensation in the Name of CX
Think carefully about the online customer experience before you join the stampede.
Sorting Good CX Advice from Bad in the Covid-19 Onslaught
Is it too late to use the crisis to inspire positive change?
Covid-19 Means Your Company Has to Cut Costs?
Time for the CX leader to suggest how..
Leading a CX Program in Extreme Circumstances
Learn to manage your program today while preparing for the post-pandemic “new normal.”
