Meet OCX Cognition.

A predictive CX analytics platform built on deep experience. ​

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OCX Cognition closes the most critical insight gap  business leaders face. 

 

Innovation meets singular focus​.

A legacy of ​transformation

Our team co-created NPS. We built out the CX methodology adopted by more than 6,000 companies and have guided 1,000+ enterprise CX implementations. ​

Driving a new disruption 

It took our unique perspective to create a solution to an immensely complex predictive problem. Now we’ve built software to make that solution scalable and operational.​

 Join us for a head start 

Our customers know that differentiated customer experience is their fastest path to higher growth and better financial performance. Get an early-mover advantage.​

Fulfilling our purpose.

You can’t grow your business unless you create amazing successes out of your customers. So why haven’t companies effectively incorporated customer insights into their decision-making? 

Simple: Reliable, continuous CX insights didn’t exist.

Our work as innovators in NPS and customer experience led us to a revelation: Survey-based insights are simply not good enough for business decision-makers to trust. But we knew we could engineer a platform that delivered a step-function improvement on survey-driven CX metrics. That’s how OCX Cognition came to be.  

Today, OCX cognition customers rely on the platform for continuous, predictive CX analytics that drive their decisions. With a customer-calibrated view of operational performance throughout the customer journey, updated in real time, teams align around what really counts for customers.  

At last, the promise of CX has become a reality. 

Richard Owen

FOUNDER, CEO

Brian Curry

FOUNDER, HEAD OF PRODUCTS

Fulfilling our purpose.

You can’t grow your business unless you create amazing successes out of your customers. 

But it’s a complex operational formula, and companies find it impossible to anticipate customer risk or opportunity. Customer-facing teams don’t know what the customer really experiences or values until it’s too late. 

Our work as innovators in NPS and customer experience led us to a revelation: Surveys offered some value for businesses, but fundamentally, much more was needed. Now, we’ve tapped into operational data and used new AI-based technologies to power software that delivers a step-function improvement on survey-driven CX metrics.

Continuous, high-value predictive CX analytics are at last within reach. We founded OCX Cognition to deliver them. 

Richard Owen

FOUNDER, CEO

Brian Curry

FOUNDER, HEAD OF PRODUCTS

​Industry-leading experience guides us.

PHIL CULLEN

SVP, Global Operations at Rimini Street. Former head of analytics at FICO.

CHRIS GOPAL

Former head of E&Y’s supply chain practice. Member, US governments Defense Business Board. 

DAVE HARE

Former head of technical support and customer success at Oracle and Symantec.

JONATHAN HAWKINS

Former head of enterprise sales at Satmetrix. Co-founder, OCX Cognition. 

ANDY LARK

Former CMO at Dell Computer Corporation and Xero.

 

JAGDISH PARIHAR

Former Chief Risk and Compliance Officer at Olam International

RICHARD WATTS

Former President for Sales and Service, Progressive Insurance. Board member at Farmers Insurance Group.

DAVE WEBB

Former CIO, Equifax; former COO, Silicon Valley Bank

MARTIN WHITE​

Former CMO at MS Amlin and Morgan Stanley Consumer Finance​

Work ahead of the curve.

 See how predictive CX analytics software gets you ahead of the game.