Customer AI Software
Because Customer AI generates analytics from the data collected throughout the customer experience, all scores are automatically attributable to the underlying operational metrics that are driving them.
Drivers of Overall NPS
Start by examining the relative impact each stage in the customer experience has upon overall attitudes.
CSAT Drivers at Each Stage
Next, break down each stage of the customer experience into parts, and measure the relative impact of each part on attitudes about that stage.
Finally, examine the relative impact of each operational metric on each part, of each stage to and target the metrics that impact your customers the most.