Customer AI Software

Next: Generative AI Stories 


Driver Analytics

Because Customer AI generates analytics from the data collected throughout the customer experience, all scores are automatically attributable to the underlying  operational metrics that are driving them.

Drivers of Overall NPS

Start by examining the relative impact each stage in the customer experience has upon overall attitudes.



CSAT Drivers at Each Stage

Next, break down each stage of the customer experience into parts, and measure the relative impact of each part on attitudes about that stage.


Operational Metrics

Finally, examine the relative impact of each operational metric on each part, of each stage to and target the metrics that impact your customers the most.