Customer AI Software

Next: Net Recurring Revenue 


Propensity to Renew 

For business that rely on re-purchase or renewal, Customer AI provides Propensity to Renew analytics that uncover risks and opportunities in the business that you might not otherwise see.

Using Data to Improve Net Retention at Conga

“. . . by leveraging Customer AI for our program, we gain deep insights into our customers’ behaviors, preferences, and sentiments. . . Here at Conga, we embrace metrics like Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), and Propensity to Renew, Now we can refresh these metrics each week and connect them directly with underlying operational KPIs . . .”

Chris Bishop

Chief Customer Officer, Conga