FEATURES
Customer AI Software
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FEATURES
Propensity to Renew
For business that rely on re-purchase or renewal, Customer AI provides Propensity to Renew analytics that uncover risks and opportunities in the business that you might not otherwise see.
![propens copy](https://ocxcognition.com/wp-content/uploads/2023/09/PrpRnw.png)
Using Data to Improve Net Retention at Conga
“. . . by leveraging Customer AI for our program, we gain deep insights into our customers’ behaviors, preferences, and sentiments. . . Here at Conga, we embrace metrics like Net Promoter Score® (NPS®), Customer Satisfaction (CSAT), and Propensity to Renew, Now we can refresh these metrics each week and connect them directly with underlying operational KPIs . . .”
![Chris_Bishop copy](https://ocxcognition.com/wp-content/uploads/2023/08/Chris_Bishop-copy.png)
Chris Bishop
Chief Customer Officer, Conga
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success@ocxcognition.com
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