RESOURCES
Customer AI | Strategies & Practices
AkzoNobel’s Blueprint for Digital Success
Claassens is at the forefront of innovative initiatives, such as the integration of augmented and virtual reality technologies to enhance CX and supply chain optimization.
Interview • Michel Claassens
Beyond the Hype: The Real Impact of AI in Business
It’s worth noting that Bob is no newcomer to AI – his new product development model was augmented and validated using ML and neural network analysis over a decade ago.
Interview • Bob Cooper
BEST OF CX ICONOCLAST
AI and Predictive Analytics
With Chris Bishop, Sean Albertson, Das Narayandas and Joe Pinto
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Customer-centric Transformation
With Simon Paris, Chris Bishop and Chris Adlard
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Operational Resilience and Flexibility
With Chris Gopal and Kevin O’Meara
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Technology-driven CX Enhancements
With Sean Albertson and Joe Pinto
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Value of Long-term Customer Relationships
With Das Narayandas
SOLUTIONS FOR YOUR TEAMS
Why VOC teams should upgrade to Customer AI now
CX and VOC Teams
Faster insights make Customer AI the right choice
Data & Analytics Teams
Empower Success teams with data driven insights
Customer Success Teams
Use Customer AI, improve your Ideal Customer Profiles
Sales & Marketing Teams
Avoid surprises and anticipate outcomes
Executive Leadership
CUSTOMER AI EBOOKS
How Customer AI Unlocks Growth and Accelerates Profit for B2B SaaS
To stay competitive, B2B SaaS leaders must embrace data-driven, AI-enabled strategies.
eBook • B2B SaaS
Customer AI for B2B2C Companies
B2B2C companies share common goals – to grow revenue, increase profitability, and provide exceptional experiences.
eBook • B2B2C
Unlocking Growth and Retention in Manufacturing With Customer AI Analytics
Obstacles can seem endless. However, there’s a powerful tool that can help you navigate.
eBook • Manufacturing
CX ICONOCLASTS
The Amazing Evolution of the Experience Economy
Over the last 25 years, the impact of digital experiences in the Internet, has only served to accelerate and amplify the shift to experiences.
Interview • Joe Pine
From NLP to LLMs: Insights in Language Understanding from Industry Leaders
A timely panel discussion explores the evolution of language understanding.
Interview • Alyona Medelyan
Customer Lifetime Value and the Future of CX
Don reveals the key to reframing the CX conversation in a way that resonates with financial decision-makers.
Interview • Don Peppers
A Customer-Centric Vision For Healthcare’s Future
There is optimism for the future of healthcare as an industry that’s capable of positively transforming the lives of its customers and tremendous potential for AI.
Interview • Eric Tagliere
Deep Thought From HBS Deep Thinker Narayandas
The Edsel Bryant Ford Professor of Business Administration at the Harvard Business School, reflects on their early connection and dives into decades of B2B client relationship expertise.
Interview • Das Narayandas
Four Metaphorical Rocks Affecting Customer Flow
Sedimentary, Metamorphic, Igneous, and Meteoric—symbolize layers of complexity, organizational changes, unexpected events, and external factors affecting customer struggles.
Interview • Sean Albertson
Urgent Need to Transform Manufacturing
Personalization will be a key focus for all manufacturers and supply chains, structuring their capabilities to provide new experiences for each individual.
Interview • Kevin O’Meara
Breakthrough Supply Chains in Complicated Times
We’ve seen what’s historically been a hundred year cycle compressed into a five year cycle.
Interview • Chris Gopal
Andy Lark and the “Broken Premise” of Customer Love
Should you be worried about loving your customers? Or working to make your customers love you? Our guest Andy Lark has a simple answer: No.
Interview • Andy Lark
Value, Disclosable Metrics, and Data Guide Change
Two collaborators and partners talk about the ins and outs of how customers drive value and what businesses should do to maximize that value.
Interview • Peter Fader and Daniel McCarthy
Transparency & Information the Key to Customer Experience
Breeze takes a tech-first approach. Hear Angela Vargo discuss the use of chat in place of a traditional telephone call centers.
Interview • Angela Vargo
Unveiling the Conga Way with the Chief Customer Officer
In Chris Bishop’s first episode on the CX Iconoclast, Conga’s Chief Customer Officer defines, for us at least, what that CCOs role should all be about.
Interview • Chris Bishop
Beyond the Buzz: Making AI Work for Your Business
Experience at Oracle during the company’s transition to SaaS and the distinction between customer value and customer success, and likelihood to change given AI advancements.
Interview • Amir Hartman
The Impact of Accelerating Advances in AI Right Now
Eric talks about the recent HIA report on which he collaborated, on the current state of AI and his take on the most interesting observations about the bot..
Interview • Erik Brynjolfsson
Revolutionizing Healthcare: Aging, AI, and the Future of Medicine
Pharma is a fascinating realm for customer experience, and Barland is perhaps the ultimate pharma CX Iconoclast.
Interview • Jean-Christophe Barland
Recognized By Amazon Web Services for Innovation
OCX Cognition was selected as an AWS Case Study and Featured Speaker for its AWS Innovate Conference. Our Generative Analytics software was cited as an innovation in AI Applications by the AWS Team for creating highly configurable AI-as-a-Service software that speeds up time to value.
Questions?
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SOLUTIONS